Complaints procedure

Submit a complaint

We do everything we can to serve you well. Even so, something can go wrong. Let us know using the form below — we take every complaint seriously and handle your report confidentially and in line with the GDPR.

Your complaint

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Name

Phoneoptional

Date of incident

Locationoptional

Description of the complaint

Desired resolutionoptional

Attachmentoptional JPG, PNG or PDF, max. 5 MB. For example a photo or report that supports your complaint.

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We use your data solely to handle this complaint. Complaint data is retained for 2 years on the basis of a legal obligation (art. 6(1)(c) GDPR). Read more in our Privacy policy. You have the right to access, rectify and erase your data.

How it works

Submit your complaint

You submit your complaint via this form.
Confirmation within 1 business day

You receive a confirmation with your reference number.
Response within 5 business days

We investigate your complaint and respond on the substance.

Not satisfied with how your complaint was handled? You can then refer it to an independent external complaints body. [external complaints body — to be filled in]

Prefer direct contact?

Email klachten@jrsecurity.nl

Submit a complaint

Your complaint

Your complaint has been received